Accessibility Statement

This accessibility statement applies to

Canvas has been developed by Instructure and is run by Swansea University. We want as many people as possible to be able to use the website, feel welcome and find the experience rewarding. For example, that means you should be able to

  • Zoom in up to 200% without the text spilling off the screen.
  • Skip to main content on the website.
  • Adjust text spacing without affecting layout or usability.
  • Navigate the website using just a keyboard.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible is?

The Canvas Learning Management System (LMS) by Instructure has been evaluated externally and by our internal specialist and both certifies is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

We know some parts of aren't as accessible as they should be:

  • Not all images have appropriate text alternatives.
  • Some images are not accurately labelled as meaningful or decorative.
  • Some text and controls do not meet contrast guidelines.
  • Headings are sometimes used incorrectly, which can affect screen reader usage.
  • Screen readers do not get warnings of timed tests or quizzes without focus.
  • Screen readers do not get as detailed error messages as visual counterparts in quizzes.
  • Iframes have a generic description, so do not give enough information about content.

A number of third-party plugins known as learning tool interoperability (LTI) are used with Canvas which may not be as accessible as the Canvas application that has been tested for this statement. Please see interactive tools section for full details.

Feedback and contact information

If you need information on in a different format like accessible PDF, large print, easy read, audio recording or braille you can contact our Transcription Centre:

Twitter: @SUTranscription

Swansea University Transcription Centre Amy Dillwyn Building, Swansea University, Singleton Park, Swansea SA2 8PP, United Kingdom

How to find the transcription center: SUTC-Accessible-Guide

We'll consider your request and get back to you in 7 days.

Reporting accessibility problems with

We're always looking to improve the accessibility of the Canvas Learning Management System. If you find any problems not listed on this page or think we're not meeting accessibility requirements:

Email Customer Services or Call us: +44 (0)1792 295500

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

The university aims to provide professional information and guidance services for disabled students, students with specific needs and/or medical conditions. We can provide support if you would like to visit us or phone us.
Please contact the Disability Service:

Telephone: +44 (0)1792 60 6617

Technical information about the website’s accessibility

Swansea University is committed to making all its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

Swansea University is committed to sustain the Level AA accessibility. The following information explains any areas of Canvas that to our knowledge are not conformant and what we're doing to make that happen.
The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The internal audit evaluated sample content within Canvas and the following criteria were found to be non-compliant.


WCAG 2.1 success criterion: 1.1.1 Non-text Content 

Images are also not coded properly as meaningful or decorative, for example some icons have been given an alternative description.  

Some images alt tags have been completed with a generic file name rather than a representative description. 


WCAG 2.1 success criterion: 1.2.2 Captions (Prerecorded) 

Panopto is an external tool used to provide video content such as lecture recordings. The content tested was compliant and used captions and transcripts. However, some video content may not always be captioned, and some captions may contain errors. 


WCAG 2.1 success criterion: 1.2.3 Audio Description or Media Alternative (Prerecorded) 

Panopto does not currently provide audio descriptions or full-text alternatives for our lecture recordings. 


WCAG 2.1 success criterion: 1.2.4 Captions (Live) 

Captioning of live content is currently not available within Panopto. 


WCAG 2.1 success criterion: 1.2.5 Audio Description (Prerecorded) 

Videos may not have audio or alternative text description available for visual content. 


WCAG 2.1 success criterion: 1.3.1 Info and Relationships 

Because Canvas embeds external tools like Turnitin and Panopto the Main landmark role is duplicated. WCAG compliance states that a page should only have one Main role.  


WCAG 2.1 success criterion: 1.3.4 Orientation 

Turnitin submission dialog window is only usable in portrait only mobile devices. 


WCAG 2.1 success criterion: 1.4.1 Use of Color 

Calendar Appointments 

Appointments shown in the Canvas Calendar can only be identified by color and could affect users who are colorblind. 

Turnitin Errors 

Error messages in the Turnitin Submission dialog can only be identified by color. 


WCAG 2.1 success criterion: 1.4.3 Contrast (Minimum) 

Pages including the Dashboard featured dulled down areas of text, which currently fail WCAG AA contrast guidelines. 


WCAG 2.1 success criterion: 2.1.1 Keyboard 

The calendar page has a number of views including calendar and agenda. The calendar view does not support full keyboard navigation to move through the month. Users are warned of this and offered an agenda view. 


WCAG 2.1 success criterion: 2.1.1 Timing Adjustable 

The Canvas Quiz does not support adjustable timing for a timed quiz.Instructions state users that need more time will be given it, but no controls or ability to extend the time are offered. The quiz also submits once the time allotted has elapsed. 


WCAG 2.1 success criterion: 2.4.1 Bypass Blocks 

Panopto site does not have a skip to main feature. This means to reach the video content with keyboard navigation multiple tabs are required. 


WCAG 2.1 success criterion: 2.4.3 Focus Order 

Turnitin requires users to tab through all submission options to reach desired option. For example, when choosing Upload Submission, it requires tabbing through Text Input and Cloud Submission to reach form fields of Upload Submission. 


WCAG 2.1 success criterion: 2.4.6 Headings and Labels 

Turnitin has used a message "You have no active papers in this assignment" as a heading. 


WCAG 2.1 success criterion: 3.1.1 Language of Page 

Canvas uses En-GB as page language, whilst Turnitin uses En-US this may impact screen reader users as dates may announced differently. 


WCAG 2.1 success criterion: 4.1.1 Parsing 

Canvas has consistient error in HTML pages due to <div> tags being within a <button>. However when tested this did not seem to affect assistive technologies. 


WCAG 2.1 success criterion: 4.1.2 Name, Role, Value 

Iframe Titles 

Iframes for LTI do not use a title that describes content accurately, all LTI’s are described as “tool content”.  

Buttons used for content 

The announcement pages use buttons to show a tooltip. This impacts on keyboard navigation and results increased tabbing within these pages. 


WCAG 2.1 success criterion: 4.1.3: Status Messages 

Timed Quiz Status Messages 

Quiz question pages are timed, but do not have status messages or alerts for time limit updates. Users have to apply focus to the Quiz timer to understand how much time is left. 

No Announcement when an event is added in Calendar 

If a user adds a new event, assignment, To-do or assign group no announcement is made for success. A user must tab through page to confirm if anything has been added. 


Disproportionate burden

An assessment has been made taking into account the size and resources available to the organization, any content that is judged a disproportionate burden are stated in this section.

Navigation and accessing information

No issues or not applicable.

Interactive tools and transactions

No issues or not applicable.

Interactive tools

The interactive tools and applications integrated with Canvas are known as third party LTI’s and are judged to be a disproportionate burden as the university does not directly develop these applications or the control the way they are integrated into Canvas LMS. The third party LTI’s are separate learning products and value accessibility. These products have made substantial effort to reduce any barriers to users and adhere to guidelines. Some of these products are essential to delivering online learning in courses offered by the university.
A link to each of the applications accessibility features and statements has been linked for reference.

MyMathLab Accessibility

Koretext Accessibility

Pebble+ 2015 and ATLAS 2015
Pebble+ 2015 and ATLAS 2015 Accessibility

Numbas Accessibility

Learn Science
Learn Science Website

McGraw-Hill Connect and Create
McGraw-Hill Connect and Create Accessibility

Planet eStream V6
Planet eStream V6 Accessibility

Turnitin LTI
Turnitin LTI Accessibility

Office 365
Office 365 Accessibility

Vimeo Website

YouTube Accessibility Support

Leganto Accessibility

OneNote Class Notebook
OneNote Class Notebook Accessibility

Panopto Accessibility Features

Zoom Accessibility

EvaSys Accessibility

Unitu Accessibility

The university understands its duty of care to provide services that are accessible to all and when engaging with third party products, we ensure they meet an acceptable level of compliance. If you feel there are barriers with any of the interactive tools, please contact us and we will work with the providers to address this.

Content that’s not within the scope of the accessibility regulations

An assessment has been made taking into account the size and resources available to the organization, any content that is judged out of scope of the regulations are stated in this section.

PDFs and other documents

Some older PDFs used with module content may not meet accessibility standards. They may not be structured so they’re accessible to a screen reader as they are provided by third parties.

Lecture notes are provided as power point files which in some cases do not meet accessibility standards. The university is committed to providing accessible content for all users. Replacing this content will take time, resources and training. A program of training and awareness raising with content editors and teaching staff has been undertaken.

The university offers a transcription service to remove any barriers and support students with additional needs. They provide transcripts of module handbooks, PowerPoint presentations, handouts, journal articles, extracts and full books in electronic formats, large print, braille and accessible pdf files. We can also produce tactile diagrams.

Any new PDFs, power point files or Word documents we publish will strive to meet accessibility standards.

What we’re doing to improve accessibility

Our Canvas Accessibility Roadmap shows how and when we plan to improve accessibility on

Preparation of this accessibility statement

This statement was prepared on 29/09/2021 It was last updated on 08/12/21.

The website was last tested on 03/09/2021. The test was carried out by our internal usability and accessibility specialist.

The Canvas Learning Management System (LMS) has been evaluated by a third party authority WebAim. A Canvas Accessibility WCAG Report is available from Canvas that summarizes the accessibility conformance of the application.

A number of third party LTI’s are integrated into Canvas which may not be fully compliant to WCAG 2.1 AA Standard. Canvas have stated that they are working to maintain a conformant Learning Management System (LMS) and have a process of internal audits, logging and resolving measures in place.

We used a consistent process and approach to deciding on a sample of pages to test. This is available in How we tested Canvas