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Swansea Bay Campus

Professor Nicholas Rich

Professor in Operations Management, Business

Telephone number

+44 (0) 1792 606317

Email address

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Welsh language proficiency

Basic Welsh Speaker

Research Links

Office 331 - 331
Third Floor
School of Management
Bay Campus
Available For Postgraduate Supervision


Professor Nick Rich is a world-renowned expert in High Performance (quality) and Highly Reliable Organizational (safety) design. Nick is a polymath which means he has two areas of specialism that focus on his manufacturing and services research (high performance) and his research with health and care providers, nuclear facilities and transportation systems.

Nick has written over 100 publications, he is an adviser to multiple governments, he has written 10 books, and he holds the Toyota Motor Corporation Fellowship of Japan. He was the Chief Industrial Engineer at the Royal Mint for the production of the Olympic and Paralympic Games medals (London 2012).

Nick is the Post Graduate Research Director at the School of Management and Nick is a very active supervisor of students at the school and also with colleagues in the School of Medicine and School of Health and Human Sciences.

He has a particular interest in supervising students with an interest in:

  • Health and care systems
  • Patient safety management
  • Safety management in critical settings
  • Lean systems
  • Quality management systems
  • Supply chain management
  • Circular economy

Areas Of Expertise

  • The management of patient safety
  • The management of healthcare flows
  • Sustainability of lean/quality working practices
  • Systems theory as applied to financial institutional process performance

Career Highlights

Teaching Interests

Undergraduate teaching:

  • Lean operations
  • Supply chain management
  • Services management
  • Management consulting
  • International management standards

Post Graduate teaching:

  • Value from operations
  • Complexity and Complex Systems (Innovative Healthcare)
  • International management
  • Lean for Engineers
  • Case study research
  • Presenting your research
  • Getting published

Nick's research projects include:

  • Bevan Commission Programmes in Prudent health and care (Helen Howson)
  • ESRI RICE Programme for environmentally steel production (Professor Andrew Barron)
  • CEIC Circular Economy Programme for public sector organisations (Gary Walpole)
  • Awen Institute focusing on the impact of an Ageing Society (Pan University)
  • Various consultancy projects
Award Highlights
  • Toyota Fellowship
  • Various awards for ‘best paper’ and ‘most downloaded paper’
  • Various School and University Teaching Awards
  • Innovation Award
  • Best Business Turnaround (2000)
  • Welsh Blood Service
  • Velindre Cancer Care Centre
  • Royal Mint
  • Welsh Government
  • Bevan Commission