Coronavirus Recovery: advice and latest information

Contact Us

If you have questions or worries, please feel free to contact us via our new ICL Live Chat feature - simply click the link and one of our team will be happy to help. If you need advice that cannot be answered quickly, an Adviser may arrange a further meeting or chat with you via alternative means.

Live Chat is usually available at times designated below:

Monday, Tuesday, Wednesday from 13:00- 14:00 
Thursday and Friday from 10:00 - 11:00

The team have taken the decision to temporarily suspend the Live Chat facility.  We are currently receiving an extraordinary amount of communications and many students are using Live Chat to 'chase up' or ask the same questions that they have already posed to us via email. This is causing an unneccessary duplication of work which we are keen to avoid in order to ensure everyone is getting a response as quickly as possible and staff are not answering the same queries twice.

Please rest assured we really are answering emails as quickly as we can. Please avoid sending multiple comms about the same issues or to lots of different teams hoping to get answers quicker. The amount of additional emails this is  creating across the University is mind boggling at the moment! Staff will answer everyone much quicker if there is just one clear line of enquiry for each student- we are sure you can appreciate the logic in that.

We hope very much to reopen the Live Chat as soon as possible and enormously appreciate your patience and understanding as we work through this busy time. Thank you so very much!


If offline, please check our main International@CampusLife page for any service updates and alternative contact methods.

You may also find your question is answered via our comprehensive web resources outlined below- it is worth having a look:

If you are looking for general visa and immigation advice, including information about different visas or the financial/documentation requirements for Tier 4, you will find that we have a wide range of resources (including webinars, step by step guides and information leaflets) to help you. You will find these via our Visas and Immigration web pages.

If you are an EU/EEA/Swiss student looking for information relevant to you. Please visit our bespoke EU/EEA/Swiss student web pages to see if they help.

If you are preparing to come to the UK and have questions about living and learning in the UK, we have lots of information available to help you (including a Pre Arrival Checklist, an International Students' Information Guide and information about social and community opportunities). You will find these resources via our Pre Arrival Information web pages.

If you have questions about your family, please see our Information for Families. This includes a handy downloadable Guide to Families to assist you with your preparations.

International@CampusLife Live Chat

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