Frequently Asked Questions
We offer free advice and support services to all students in a friendly and confidential environment. Find out how to contact each department of CampusLife HERE
You may also want to check the Inclusive Student Support Services - Swansea University and Life on Campus - Swansea University pages.
You can find details of your personal tutor by logging into your MyUni account.
The CampusLife reception is situated in the back of Talbot building - if you enter Faraday building from the Mall, continue past the SU into Talbot, and follow the corridor around to the right past the Wellbeing offices, you will find CampusLife reception!
If you need help finding Talbot building, you can try using this Google Maps link! Alternatively, ask a member of staff at the SU or at Fulton front desk!
If you are experiencing an issue in your house, then you can get in touch with the SU Advice Center by calling 01792 295 466 or email firstname.lastname@example.org.
If you have an issue regarding the house itself i.e. maintenance issues then get in touch with your landlord.
The CampusLife team is here to support you in any way we can in a safe and confidential manner. We offer services such as signposting, email support and any further guidance needed. We can assist with issues regarding noise, rubbish, and anti-social behaviour (ASB).
Please don’t hesitate to get in touch, we want your time at University to be a positive experience and we’re here to help in any way we can.
If you are experiencing trouble with neighbours, then you can get in touch with the Community Liaison Team via email at Community@CampusLife.ac.uk This will be done in a confidential manner whereby you will be offered support and guidance. We also signpost to outside agencies if needs be.
Please allow up to 5 working days for a response from our team.
You can also contact South Wales Police via phone (101 for non-emergencies, 999 for emergencies).
If it is a noise-related issue, you can contact Swansea Council's noise pollution team HERE
If it is related to rubbish or waste, you utilise Swansea Council's litter reporting system HERE.
If you have been a victim of crime then we encourage you to report it to South Wales Police. This can be done via calling 101 in a non- emergency, using their online reporting portal www.south-wales.police.uk or by dialling 999 if it is an emergency. They are also available via social media direct message.
If you need help or assistance in doing so then you can contact us, where we will be happy to assist you and talk you through the process.
We can also refer you on to many of our internal support services here at Swansea University.
As part of our efforts to be a zero carbon university by 2035, we encourage students and staff to choose active and sustainable travel options wherever possible. For those living further afield then we recommend the local bus services. The University does offer Pay&Display parking overnight from 4pm-8am. You can find detailed information on the Swansea University Travel page
If you are living in the Community, you can apply for a residents parking permit, but only a limited number of permits are available per household. You can find out more information about these permits, how to apply, and the criteria for applying on the Swansea Council Website
The University has strong links with First Cymru Buses who run regular services all over Swansea on a frequent basis! If you are a regular traveller, take a look at their student passes!
You can always email us for more information, and we will be happy to assist or signpost you to the correct department to further assist you.
Alternatively you can also find a range of support from the Student Unions advise email@example.com. They can assist with a range of issues such as contract advice, deposits, disrepair and landlord/agency disputes.
You can contact us here at CampusLife where, depending on your issue, we will provide advice and guidance to support you in resolving your issue. If needs be we can seek advice from outside agencies such as environmental health.
Seagulls, foxes, rats - all are culprits when it comes to rubbish being strewn across the street on bin day! If you are having issues with your bin bags being ripped, make sure you're following these crucial steps:
- Wash any food containers before disposing of them! Animals will rip open bags to reach the scent of food - if you wash any food containers then there's nothing to entice them in!
- Sort your rubbish properly! Swansea uses a system of green, pink, food, and black bags. Put hard plastics in your pink bags and general waste in your black bags. Paper/cardboard in a green bag SEPERATE from tin/metal/glass - this should go in a seperate green bag. It's often a good idea to have 2 green bags on the go at any time so you can seperate your waste as you go! Finally, make sure you dispose of any food waste in your food bin and NOT in your black bags. Wrapping any sharp items also prevents the bags from ripping!
- Use your bin storage facilities! Most student properties are equipped with some sort of bin store, whether this is a small bin or a large container. Storing your bins safe from any animals until bin day is a good way to avoid any issues. Put your bins out late the night before collection day to further reduce the risk of an 'attack'.
- Check the schedule! The council alternate between 'GREEN' and 'PINK' weeks. On GREEN weeks you can dispose of green bags, food waste, and garden waste. On PINK weeks you can dispose of pink bags, black bags, and food waste. Your house should have received a calendar with this information, but you can check this at any point by visiting Swansea Council's Recycling Search
- Stick to the limit! You are allowed 3 black bin bags per household - any more than this and your waste may not be collected! There is no limit on green/food waste bags! If you produce more than 3 black bags of waste a fortnight, speak to your landlord who may be able to arrange for larger collections.
Everyone makes mistakes, especially when using the service for the first time. However it's important that you always remove any incorrectly used bags from the kerbside as soon as possible to store and/or sort ready for the next collection.
If you fail to remove them by the day after your collection they will be cleared by our street cleansing crew and you could receive a fixed penalty notice of £100! Not an ideal way to mark your time in Swansea.
If you have any queries or other issues associated with waste, please contact our team via email.
Your first time living in the community can be daunting and a new experience for many. However, there is no need to panic, our Money@CampusLife team have put together what living costs to consider in a student friendly manner, have a look at their cost of living page for a better insight.
If you have any further queries, our team are always happy to help, email us for further questions/concerns.
Following us on social media is a great way to find out how you can get involved with the community! Our handle is CampusLifeSU on all platforms!
If you live near Singleton Campus, you might also want to join the Brynmill & Uplands Community Forum page on Facebook! Please note that you may be asked to log-in to Facebook upon following the link!
Community @CampusLife are here to help student residents living off campus and the local community. We do not handle matters that occur on either campus - in these instances please contact residential services via their website. You can also contact on-campus security via phone (333 for internal phones, 01792 604271 for mobile phones) or via the SafeZone app
A Stage 1 Notification is, as its name suggests, more of a notification than a warning. These are distributed to student residents of houses to make them aware that a complaint has been made against them - be that for noise, rubbish, anti-social behaviour, or anything else that would warrant a complaint. This does not necessarily mean you are in trouble, however you can expect a visit from the Community Liasion Officer and the local PCSO(s) to gain a better understanding of what has caused the complaint and to offer any support that can help resolve the issue.
Below are some FAQ's relating to Stage 1 notifications:
Why have I received a Stage 1 notification?
If you have received a stage 1 notification it means that someone made a complaint against your household. Everyone who lives within your household who is a student at Swansea University will receive the same notification as you. The notification will be followed by a visit from the Community Liaison Officer and a Police Community Support Officer (PCSO) from the university policing team, or the local neighbourhood policing team. They will discuss the complaint and discover what is the best way in which we can support you to resolve this issue. The goal is to help you and you to help us understand what is happening in the property.
Can you tell me who made the complaint against me?
A complaint can come to the university community team from various sources: the local council, police, or a member of the public. According to GDPR regulations we will not be able to disclose any information about the complainant at this stage.
What can I do if I do not agree with the complaint?
A visit from our Community Liaison Officer is a great opportunity to explain the circumstances of the complaint and explore any misunderstandings that could have occurred. It is our goal to understand the situation comprehensively and support students living in the community so they can build strong and healthy relationships. During the Stage 1 visit you will have an opportunity to explain the situation in your own words.
Will my landlord be informed of the complaint?
Yes, your landlord will be made aware of the complaint.
What if I am not responsible for the reasons of the complaint (i.e. I am not the one that made noise or was away on the date of the occurrence).
When we receive a complaint, we will reach out to all students in the property. During the meeting with our Community Liaison Officer, you will be able to offer any information you have about the possible cause of the complaint and share any doubts you may have. However, as a tenant you have a responsibility for what happens in your property, irrespective of whether you are there or not.
Can the University support me in making amends (making things right)?
If at this point you recognise that the complaint was justified, our Community Liaison Officer will discuss what you can do to repair the situation. Often reaching out to neighbours, introducing yourself and leaving contact information will help residents in the community to build good relationships. Avoiding situations which may result in complaints in the future is the best way to ensure this.
Who do I contact if I feel I am being unfairly targeted by someone?
If you believe that this is happening, then it is vitally important that you contact us at firstname.lastname@example.org. If you are in immediate danger or feel threatened, please call the Police on 999 in an emergency, or on 101 for non-emergency situations.
Why am I receiving a Stage 2 warning if I have already taken action to address the original complaint?
A Stage 2 warning is sent if, after the visit from the Community Liaison Officer for your Stage 1 notification, we receive another complaint within the same academic year. At Stage 2 you will have to attend a mandatory meeting with the Community Liaison Officer, the CampusLife Team Manager, and the University Policing Team to discuss the matter further. You will be given an opportunity to introduce any evidence that may prove that the complaint is unfounded or has been resolved. The Community Team assess if there are any underlying issues that could be causing the complaint and support you in addressing them. If needed, they will also refer you to any other University services in case you require additional support.
What will happen if I do not attend the meeting?
The Stage 2 meeting is mandatory, and you must attend. Certain compromises can be made – for example attending via zoom based on individual circumstances. If you do not attend without valid reasoning, the process will escalate to Stage 3 which may result in disciplinary action.
Can you assist in mediation with the complainant?
If you require mediation services, the Student Union Advice Team will be able to assist you.
Will the complainant be present at the meeting?
No, only students and university staff will be attending the meeting.
Will this complaint affect my academic standing?
Not at this stage. No record of this complaint will be placed on your university record. If however, another complaint is made then you will be escalated to Stage 3 of the process (please see below).
If you receive a Stage 3 warning, then this means that you have had a third complaint made against you. You will be expected to attend a mandatory meeting with the Director of Student Life and the Community Liaison Officer. You will be given opportunity to introduce any evidence that may prove that the complaint is unfounded or has been resolved. If the complaint is found to be justified and that there is sufficient evidence the Director of Student Life may refer the complaint to Education Services, where the complaint will be investigated in line with the Swansea University's Disciplinary Procedures.
You will receive information on how to access support services from the university. The Students’ Union Advice Centre is also there to support you in these circumstances.
South Wales Police - 999 (emergency) OR 101 (non-emergency) https://www.south-wales.police.uk/ro/report/ocr/af/how-to-report-a-crime/
Swansea Council - Recycling and Rubbish
Swansea Council - Housing
Swansea Council - Noise Pollution
Swansea Council - Parking enforcement
Welfare @CampusLife - Website
International @CampusLife - Website
Money @CampusLife - Website
Equalities @CampusLife - Website
Participation @CampusLife - Website