Living next door to a household that is active at different times to yours can prove difficult. If you are having issues with the noise that your neighbours are making, as a first step, you should talk to your neighbour and ask them to reduce the noise. Having contact details for your neighbours means you can contact them directly and immediately if they are disturbing you.
If the noise is not reduced and your neighbour is a tenant, you can contact the neighbour’s landlord or the managing agency, which you can find on the RentSmart Wales website. If the problem persists, it is useful to keep a record or diary of the repeated disturbances, which can be used as evidence if further action is necessary. If your neighbours are students, then you can also contact our Community Team, who will act as a mediator where possible and conduct a home-visit to your neighbours to reiterate the importance of being considerate of others as a member of the Swansea community.
It’s important to note that our team, as well as local authorities, can help with noise nuisance, but they can only act against amplified noise, such as television and speakers, not vocal noise or noise associated with living in a property, such as doors closing and people using the stairs. If you feel that your neighbour is creating enough amplified noise to cause a nuisance, you can ask an Environmental Health Officer (EHO) from your local authority to investigate. They can measure the level of noise and give an expert opinion on how it rates as a noise nuisance. Further advice from Swansea Council, as well as a form for reporting noise issues, is available on their website.