Coronavirus Recovery: advice and latest information

Important Information on your new home away from home

Due to revised health & Safety information regarding COVID-19, you must book your arrival slot using the Eventbrite system. Your induction booking is no longer valid.  Click on your site below and then on your hall name to book the slot. 

if you need to change your time you can cancel your booking slot:

  1. Go to your order.  Log in to your Eventbrite account, then click your order on the Tickets page.
  2. Choose "Cancel Order". Select 'Cancel Order" (next to your order details). Then choose “Yes, cancel this order".
  3. Check for an email from Eventbrite.  You will then receive an email to confirm cancellation.

Don't forget to join your Facebook Group and meet your new flatmates to coordinate who is bringing what, you don't want to end up with 8 Sandwich Makers and no Saucepans or space to store everything!

Local Lockdown

If you live in an area that is subject to a local lockdown, you must follow the advice given in that local area. For some local lockdowns, travelling to an educational institution is an exemption and you are therefore free to travel to Swansea University for your studies.  However, you must not attend if you have symptoms of Covid-19 and follow public health advice on isolation and testing

Keeping you safe

Arriving after your contract starts?

If you arriving more than 3 days after your contract start date, you MUST notify us.

We do this as many student book accommodation and never arrive. In order to secure your room, you must:

  • Email: at least 7 days prior to your contract start date &
  • Pay for the terms rent upfront in order to secure the accommodation.
  • We will send you a confirmation email with your Delayed Arrival Code to confirm that we will not cancel your accommodation.  
  • If you do not notify us and confirm your arrival, we may cancel your accommodation if you do not arrive.

If you are waiting on a VISA or CAS Letter? Please email: with the following details:

  • Your Full Name
  • Student Number
  • Date you applied for your Visa or CAS Letter
  • Expected date of arrival in Swansea

Communicating Clearly

We’re passionate about providing clear information throughout the accommodation process.  We regularly update our website and communications following enquiries and feedback.  If you have any comments or suggestions, we’d really appreciate your feedback: Click here to give us your Feedback